How paid access and AI usage are delivered

1. Delivery method

After Cashfree confirms the order as paid, the purchased AI usage allowance is credited to the verified UPSC Genie account used at checkout. A Pro purchase also activates access for the duration shown at checkout. Delivery is visible in the app's plans and usage screen.

2. Expected timing

Delivery is normally immediate after payment confirmation. Banking networks can occasionally leave an order pending. Do not assume a bank debit means the order was successful; our server waits for Cashfree's confirmed status to prevent incorrect or duplicate credit.

3. What you must provide

Use the correct verified account and contact information at checkout. Keep the Cashfree order ID and payment confirmation. We are not responsible for delay caused by incorrect information, bank downtime, network failure or a payment that remains pending, but we will help investigate.

4. If delivery is delayed

1. Return to the same verified UPSC Genie account and refresh the plan/wallet screen.
2. Wait up to 15 minutes for a delayed confirmation.
3. If the balance or access is still missing, email admin@upscgenie.com with the registered email, order ID, product, amount and payment time.

If a confirmed payment cannot be delivered or repaired, the Refund and Cancellation Policy applies.

5. Access period and expiry

Fixed-duration access begins when the entitlement is credited and ends on the date shown in the app. Current plans do not renew automatically. Allowing access to expire does not create a new charge.