Clear policies for using UPSC Genie AI
This center explains how the service handles personal data, accounts, AI features, digital purchases, refunds, cookies, educational content and consumer complaints.
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How these policies work together
Your use of UPSC Genie AI may involve an account, a personalised study plan, AI-generated explanations, answer evaluation, current-affairs material and optional digital purchases. The Privacy Policy explains what personal information is used and how you can exercise your data rights. The Terms and Conditions describe account responsibilities, acceptable use, AI usage allowances and the limits of the educational service. The Educational and AI Disclaimer explains why AI responses and evaluations should be checked against authoritative sources.
If you buy a plan or practice top-up, read the Digital Delivery Policy for fulfilment timing and the Refund and Cancellation Policy before placing the order. Cookie and measurement choices are covered separately so you can distinguish technologies needed for the service from optional analytics and advertising measurement. Account deletion has its own process because limited transaction or grievance records may need to be retained where law requires it.
Start with the policy that matches your question. If the issue concerns access, payment or delivery, contact support. If it concerns privacy, unresolved service issues or a formal complaint, use the grievance-redressal route shown below.
Policies
Need help choosing the right route?
For an account, payment or purchase problem, email admin@upscgenie.com with your registered email and Cashfree order ID. For a formal complaint, use the grievance-redressal process.
Never send passwords, Google credentials, one-time passwords, full card numbers or UPI PINs.